Welcome to Atlanta’s Premier Pool Management & Renovation Company
Company History and Services: Since 1997, SPMC has provided professional pool management services to community pools, country clubs, municipal pools, and condo associations. Through the years, SPMC has grown to become a leader in the Atlanta pool management market.
In addition to lifeguard staffing and regular pool maintenance, we offer a wide array of other pool related services including: pool equipment repair and replacement, resurfacing, retiling, coping and deck work, pool cover installation, pool furniture sales and repair, and an optional swim lesson program. We truly are a full-service management company!
Company Philosophy: We do the job right and don’t cut corners. Many of our competitors play bait-and-switch games to entice unsuspecting customers with a low initial price only to surprise them later with hidden costs. We are up front and honest!
We believe that well-trained and compensated employees serve our customers best. We have the best paid, longest tenured employees and one of the most comprehensive training programs in the Atlanta pool management industry. Our business practices have earned us one of the highest customer retention rates in the city (consistently 90% or higher)!
Mission Statement: Our mission is to provide our customers with the widest variety of pool related services, performed with unparalleled professionalism and customer service. We hold ourselves to the highest standards of integrity and quality, because our customers deserve the best!
Communication: Good communication is key to a successful summer. To kick off the summer we host a Pre-Season Customer Training Event. SPMC management meets with our customer Pool Chairs to discuss how we can work together to have the best summer possible. In addition, we also offer a Meet the Guards event for those customers who would like to personally meet the lifeguard staff assigned to their pool for the summer. The lifeguards and an SPMC manager will be available to meet with pool members and patrons, to discuss safety issues, swim lessons, and other concerns.
But our efforts do not stop there! Every customer has a designated Supervisor, who is the primary SPMC contact. The Supervisor is available by cell phone in the event of an emergency. The pool Supervisor and SPMC officers visit your pool two to three times per week! SPMC maintains a 24-hour pager service for after-hours emergencies. A manager will return your phone call within 15-20 minutes. We Guarantee It. We’re Here When You Need Us!
Hiring, Training and Certification: SPMC uses a very selective hiring process that weeds out inferior guards. We pay our guards above industry average, and we interview each guard individually (never in large groups), so that we can make hiring decisions based upon the individual. Every SPMC lifeguard has current certification in Red Cross CPR for the Professional Rescuer, Red Cross First Aid, and Red Cross (or YMCA) Lifeguard Training. SPMC guards also receive on site training by their Supervisor or Head Guard.
SPMC develops an operating manual for each customer’s facility. Each manual contains important information on how to operate the equipment at your pool. It also contains general guarding principles, SPMC employee policies and customer service training. The manual stays on site throughout the season for easy reference by guards and members.
Company Insurance Policies: SPMC is a fully licensed company, incorporated in Fulton County.
We maintain comprehensive General and Professional Liability Insurance with coverage of $1,000,000 each occurrence and $2,000,000 aggregate, automobile liability insurance with coverage of $1,000,000 per occurrence/aggregate, and workman’s compensation insurance. We also maintain excess liability insurance in the amount of 5,000,000 each occurrence and aggregate.
SPMC is a member of the Georgia Chamber of Commerce, Greater North Fulton Chamber of Commerce, Cobb Chamber of Commerce, APSP (Association of Pool and Spa Professionals), USLA (United States Lifesaving Association), and the Metropolitan Atlanta Better Business Bureau.
References are available upon request. Call our office at 770-993-7492 or e-mail us at email@example.com.